| Travel
Consultant Diploma Programme
Course
Descriptions
Course
Duration & Times
INTRODUCTION
Introduction
The
Travel
Consultant Diploma programme is suitable for those interested
in a management career. This course will interest students
who already have a Travel and Tourism Diploma or at least
one year working experience in the Travel Industry.
Course
Descriptions
Travel Consultant Diploma
Program
Upon
completion of this programme you will have gained the necessary
knowledge and skills required to pursue management positions
in the Travel Industry. This programme is especially suitable
for individuals that are interested in managing a travel agency.
This programme is designed to provide you with basic tools
of travel agency management and to extend your knowledge from
the technical to the supervisory level.
The
topics covered in this programme include:
Overview of the Travel Industry -
an introductory discussion of the industry, including the
Travel Distribution System, the types of travel and products
available, and the travel agent's role.
Travel
Trends - an examination of
where the industry is going, including examination of cultural,
inbound, aboriginal, adventure and international travel trends,
with a look at the future of the travel agency.
Travel
Agency Start Up - a consideration
of the steps involved in setting up a travel agency, a comparison
of buying an existing agency as compared to a start-up.
Travel
Agency Structure - a discussion of the types of agencies
and the differences between them, including examining working
from home, franchising and outside sales.
Staffing
- a thorough review of
all aspects of human resources, examining all aspects of staffing
considerations including recruitment and hiring, compensation,
training, promotions, discipline/termination and legal issues.
IATA
- obtaining registration from IATA, and the benefitis/risks
of registration.
Management
Skills - a review of management
functions and training/skills for effective leadership.
Suppliers
- a discussion about choosing product suppliers, and dealing
with preferred suppliers, airlines, consolidators and insurers,
and negotiating strategies.
Associations - an examination of the various travel
industry associations, and consortiums.
Travel
Industry Act - an in-dept review
of the statute governing the travel industry, including registration,
financial and advertising requirements, suspensions, cancellations
and appeals, and a review of the Compensation Fund.
Other
Legal Issues - an
overview of the complexities of legal issues concerning the
operation of an agency (defending/avoiding claims, insurance,
employment standards claims, documentation requirements, disclaimers).
Automation - a
review of the role of automation in the modern agency (CRT
systems, Internet, web sites, networking).
Setting
Office Policies - a
discussion of office policies which can assist in efficient
operations (eg. cheque/credit card acceptance policies).
Travel
Agency Accounting - an
overview of all accounting procedures and systems relevant
to the operation of an agency, including records, filings,
tax considerations and internal controls.
Billing
and Settlement Plan - a
review of
BSP principles and procedures and the forms, accounting and
reports which are required.
Daily
Operations - a
discussion of routine office procedures, from opening to closing.
Marketing
- how
to effectively market/promote the business, and track results.
Groups
- an
examination of special considerations relating to group travel,
including development of group business, and planning and
pricing group travel.
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