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Textbooks
and Revisions
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World
Destinations:
This book covers the various countries of interest
and attractions worldwide of interest to tourism (included are
North, Central and South America, Asia, Europe, Africa, the
Caribbean, Australia & Oceania). |
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Domestic
Airline Tariff and Ticketing:
This book covers basic concepts of ticketing
for North American air travel, including use of the North
American OAG, and how to complete tickets and other forms.
Included are normal fares, special fares, excursion fares,
refunds and exchanges, the Billing and Settlement Plan and
much more.
Click
book for revisions.
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Advanced
Airline Tariff and Ticketing:
This book covers advanced ticketing principles
applicable to international air travel, including use of the
Worldwide OAG, the Passenger Air Tariff set. Included are
mileage principles, surcharges,
higher intermediate points, one way and round trip fare constructions,
circle trips, open jaw, add-ons, side trips and international
excursion fares.
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Travel
Agency Operations:
This book covers a variety of topics of interest
to travel agents and other industry professionals including
travel documentation, car rentals, motorcoach, cruises, hotels
and resorts, package tours and travel insurance.
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Sales
and Marketing:
This book covers the concepts behind effective
selling, with a focus on the sale of travel products, and
on various marketing techniques used in promoting sales.
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SABRE:
This book covers the fundamentals of how to
use the SABRE computer reservations system, including how to
find and reserve air flights, cars and hotels. |
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APOLLO:
This book covers the basics of the Apollo computer
reservations system, including how to find and reserve air flights,
cars and hotels. |
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Flight
Attendant:
This book covers the basic equipment used, the
role of the flight attendant on the airplane, and various safety
features. |
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Travel
Agency Management:
This book covers various effective management
skills which are required in the operation of a travel agency.
Included topics are planning and operations, staffing, employment
practices, training, sales and marketing strategies and accounting
and legal aspects. |
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Hospitality
Programme:
Through a series of books on various industry
topics, the reader is introduced to the operations of both food
service and accommodation. |
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Hospitality
Management:
This book covers various effective management
skills which are required in the operation of a hospitality
business. Included are management issues of concern to both
food service and lodging. Topics include competition, the
planning function, the organizing function, staffing and
effective leadership.
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