This book covers the various countries of interest and attractions worldwide of interest to tourism (included are North, Central and South America, Asia, Europe, Africa, the Caribbean, Australia & Oceania).
Domestic Airline Tariff and Ticketing:
This book covers basic concepts of ticketing for North American air travel, including use of the North American OAG, and how to complete tickets and other forms. Included are normal fares, special fares, excursion fares, refunds and exchanges, the Billing and Settlement Plan and much more.
Advanced Airline Tariff and Ticketing:
This book covers advanced ticketing principles applicable to international air travel, including use of the Worldwide OAG, the Passenger Air Tariff set. Included are mileage principles, surcharges, higher intermediate points, one way and round trip fare constructions, circle trips, open jaw, add-ons, side trips and international excursion fares.
Travel Agency Operations:
This book covers a variety of topics of interest to travel agents and other industry professionals including travel documentation, car rentals, motorcoach, cruises, hotels and resorts, package tours and travel insurance.
Sales and Marketing:
This book covers the concepts behind effective selling, with a focus on the sale of travel products, and on various marketing techniques used in promoting sales.
This book covers the fundamentals of how to use the SABRE computer reservations system, including how to find and reserve air flights, cars and hotels.
This book covers the basics of the Apollo computer reservations system, including how to find and reserve air flights, cars and hotels.
This book covers the basic equipment used, the role of the flight attendant on the airplane, and various safety features.
Travel Agency Management:
This book covers various effective management skills which are required in the operation of a travel agency. Included topics are planning and operations, staffing, employment practices, training, sales and marketing strategies and accounting and legal aspects.
Through a series of books on various industry topics, the reader is introduced to the operations of both food service and accommodation.
This book covers various effective management skills which are required in the operation of a hospitality business. Included are management issues of concern to both food service and lodging. Topics include competition, the planning function, the organizing function, staffing and effective leadership.