International Travel and Tourism Diploma Programme

Course Descriptions
Course Duration & Times

IATA Tutoring, Training
& Exam Center


The International Travel and Tourism Diploma programme is based on a curriculum endorsed and certified by I.A.T.A., the International Air Transport Association, an organization consisting of most of the world's major airlines.

International Travel and Tourism Diploma Programme

Upon completion of this programme you will have gained the necessary knowledge and skills required to pursue a variety of positions in the Travel and Tourism industry anywhere in the world. This programme will particularly suit those individuals who seek an international career in the Travel Industry, and will be especially useful for foreign students who wish to make use of their training in their countries of origin. It will also be ideal for individuals who wish to work in I.A.T.A accredited travel agencies and for those who sell international air transportation on behalf of I.A.T.A's member airlines.

Students who pass this examination will receive an I.A.T.A/U.F.T.A.A. Diploma in addition to IIT's International Travel and Tourism Diploma. The I.A.T.A/U.F.T.A.A. Foundation Diploma is recognized worldwide.


The material covered in this programme includes the following:

The Business Environment of the Travel and Tourism Industry - The role of the travel agent, income - generating activities, main travel business sectors, essential requirements of a successful destination, business requirements & commercial skills needed, types of employment opportunities, desirable characteristics & skills of a travel professional, major travel organizations, and the role of regional and national organizations.

Geography in Travel Planning - The importance of geography, reading & utilizing maps, city and airport codes, planning basic itinerary in sequence, time zones & elapsed travel times, local currencies, and modes of transport in various regions.

Travel Formalities - Types of passports, visas & other travel documents, health & preventative measures, taxes & interpreting customs & currency information, different forms of payment, travel insurance, auxiliary services & information provided, and a travel agent's responsibilities relating to documents & providing up to date information.

Rail - Using the Thomas Cook Timetables, finding direct trains, putting together legs of a journey requiring a change of trains, train service in different countries, basic info about luxury and special trains, and planning a train journey.

Car - The car rental industry, info required to reserve a car. helpful hints, the camper van industry.

Hotels - Several types, evaluating features & recommending best choice, terminology, using printed & electronic resource info, rate structures & quoting rates, booking rooms & types of vouchers, terms & conditions.

Cruises - Types of ferry services & types of vessels used, selecting a ferry, pricing, booking, ticketing & accounting procedures, conditions of carriage.

Tour Packages - Types of tours & components of pre-packaged tours, using a tour brochure & pricing tours, reservations & accounting procedures, booking conditions & limitations of liability.

Air Transport Essentials - Airline designator codes, book & facilitate passengers, usage of air schedules, baggage & pets, aircraft types, classes of service & in-flight services, airport facilities, and international air transport regulations.

Customer Service - Role of a positive impact travel agent, VIP service, responding to customers needs, handling upset customers, stress & coping with stress.

Technology in the Travel Industry - Relationship between technology & the Travel Industry, hardware & software, functions of various software programmes, the Windows operating system & networking, types of information technology used in travel, the global distribution systems, their development & functions, booking within a GDS, the Internet, search engines, and Web sites.

Air Fares and Ticketing - The Passenger Air Tariff, the journey concept, global indicators, international sale indicators, fares selection criteria, currency rules, specified routings, SITI one-way through fare construction, SITI round trip & circle trip fare construction, add-ons, mixed classes, ticketing, credit cards, taxes, fees & charges, children & infant fares, special fares, BSP.

Apollo/SABRE/Amadeus/Galileo/Abacus CRT - Airline reservations, airline fares & ticketing, car reservations, and hotel reservations.


This course is only offered on a full time basis twice a year.

International Travel and Tourism Diploma
26 Weeks
2:00 pm to 5:00 pm(Mon. to Fri.)


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Copyright of all courses and study materials is owned by the International Institute of Travel. Reproduction in whole or in part, without the express written consent of the International Institute of Travel is strictly prohibited. All other products mentioned are registered trademarks or trademarks of their respective companies.

Head Office: 120 Carlton Street, Suite 402
Toronto, Ontario Canada M5A 4K2

Tel: (416) 924-2271, Fax: (416) 924-9632
Website: www.iitravel.com

© 1999 The International Institute of Travel

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