Travel and Tourism Diploma Programme

Course Descriptions
Course Duration & Times

INTRODUCTION

The International Institute of Travel offers a standard Travel and Tourism Diploma Programme. This course is specially designed both for newcomers without travel industry experience and for persons already working in the field, who may need training in other sectors. Certificate programmes are also available for those seeking training for specific functions in the travel industry.

Travel and Tourism Diploma Programme

This programme is endorsed by CITC as a level 1 travel and tourism programme and given at the Head Office location. Upon completion of this programme, you will have the necessary pre-requisites for writing the entry examination, offered by CITC at a small additional cost.

The CITC examination is an industry recognized method of ensuring that an individual has met the standards necessary to graduate as an Entry Level Travel Counsellor. A student must meet all requirements before obtaining the CTC (Certified Travel Counsellor) professional designation, a recognized symbol of travel industry proficiency in the Canadian marketplace. The course is ideally suited for those who seek to work in a travel agency. This course entitles the student to 12 credits towards the 60 credits required for CTC designation.

The programme includes all books and materials but in addition, a student will receive instruction in all components of the CITC Core Curriculum for an Entry Level Travel Counsellor.

Upon completion of this programme you will have gained the necessary knowledge and skills required to pursue a variety of positions in the Travel and Tourism industry. The programme consists of six course modules, offered in continuous rotation.

COURSE DESCRIPTIONS

Domestic and International Airline Tariff & Ticketing - Training is given in the correct manner of filling out airline tickets, e-tickets, calculating fares and using air line industry handbooks. Topics covered: Billing and Settlement Plan, Normal Fares, Special Fares, Refunds and Exchanges, Credit Card Forms, MCO's, Issuing Tickets, Conjunction Tickets, Add-on Amounts, Intermediate Fares and Surcharges, International OAG, Worldwide Fares, Neutral Units of Conversion (NUC's) and Foreign Currency Adjustments.

Travel Agency Operations - A broadly based practical course is offered which includes the following topics: Travel Documentation, Charters, Train and Bus Fundamentals, Car Rental, Hotel and Resort Fundamentals, Package Tours and Travel Insurance. Emphasis is placed on making reservations, handling bookings, price calculations and the use of timetables, travel guides, brochures and industry handbooks (TIM, Hotel & Travel Index, etc.)

World Destinations - This is an intensive study of topography, population, climate, culture and tourist attractions in countries and areas worldwide, including North, Central and South America, Asia, Europe, Africa, the Caribbean, Australia and Oceania. Some lessons are illustrated with slides and films.

Computer Reservations Training - Practical training in the use of either the SABRE, APOLLO or AMADEUS airline computer reservation system to fulfill the following functions: Fare Quotes, Airline Schedules, Hotel and Car Rental Bookings, Flight Bookings, Availability Displays and others.

Sales and Marketing - A course designed to improve marketing and sales techniques with specific reference to the Travel Industry and developing the following aspects: the creation of a regular clientele, term planning objectives, improvement in productivity, promotion, advertising and closing sales.

COURSE DURATION & TIMES

Full Time - courses are offered Monday through Friday from 9:00am to 1:00pm or from 1:30pm to 5:30pm.

Part Time - courses are offered on Monday and Wednesday evenings from 7:00pm to 10:00pm or Saturday from 10:00am to 2:00pm.

The hours may vary dependant on location. Course lengths may vary for locations outside of Ontario.

back to top