International Travel and Tourism Diploma Programme

Course Descriptions
Course Duration & Times

INTRODUCTION

The International Institute of Travel offers an International Travel and Tourism Diploma programme, based on a curriculum which has been endorsed by I.A.T.A., the International Air Transport Association, an organization consisting of most of the world's major airlines (offered only at certain locations, which are I.A.T.A approved training centers). Please consult with your student counsellor.

International Travel and Tourism Diploma Programme

Upon completion of this programme you will have gained the necessary knowledge and skills required to pursue a variety of positions in the Travel and Tourism industry anywhere in the world. This programme will particularly suit those individuals who seek an international career in the Travel Industry, and it will be especially useful for foreign students who may wish to make use of their training in their countries of origin. It will also be ideal for individuals who wish to work in I.A.T.A accredited travel agencies and for those who sell international air transportation on behalf of I.A.T.A's member airlines.

The programme is designed to include all information, books and materials needed to complete the course requirements for the IATA Foundation Course. You will also receive the Institute's own Domestic Ticketing textbook plus computer reservations training in our computer lab. You will also receive I.A.T.A.'s own text materials and you will be permitted to write the I.A.T.A/U.F.T.A.A. examination, which is held in March and September each year (exact dates and local testing locations will be determined by I.A.T.A.). Students who pass this examination will also receive an I.A.T.A/U.F.T.A.A. Diploma in addition to IIT's International Travel and Tourism Diploma. The I.A.T.A/U.F.T.A.A. Foundation Diploma is recognized worldwide.

COURSE DESCRIPTIONS

The material covered in this programme includes the following:

The Business Environment of the Travel and Tourism Industry - The role of the travel agent, income - generating activities, main travel business sectors, essential requirements of a successful destination, business requirements & commercial skills needed, types of employment opportunities, desirable characteristics & skills of a travel professional, major travel organizations, and the role of regional and national organizations.

Geography in Travel Planning - The importance of geography, reading & utilizing maps, city and airport codes, planning basic itinerary in sequence, time zones & elapsed travel times, local currencies, and modes of transport in various regions.

Travel Formalities - Types of passports, visas & other travel documents, health & preventative measures, taxes & interpreting customs & currency information, different forms of payment, travel insurance, auxiliary services & information provided, and a travel agent's responsibilities relating to documents & providing up to date information.

Land Transport (Rail) - Using the Thomas Cook Timetables, finding direct trains, putting together legs of a journey requiring a change of trains, train service in different countries, basic info about luxury and special trains, and planning a train journey.

Land Transport - (Car and Camper) - The car rental industry, info required to reserve a car. helpful hints, the camper van industry.

Hotels - Several types, evaluating features & recommending best choice, terminology, using printed & electronic resource info, rate structures & quoting rates, booking rooms & types of vouchers, terms & conditions.

Water Transport (Ferry) - Types of ferry services & types of vessels used, selecting a ferry, pricing, booking, ticketing & accounting procedures, conditions of carriage.

Tour Packages - Types of tours & components of pre-packaged tours, using a tour brochure & pricing tours, reservations & accounting procedures, booking conditions & limitations of liability.

Air Transport Essentials - Airline designator codes, book & facilitate passengers, usage of air schedules, baggage & pets, aircraft types, classes of service & in-flight services, airport facilities, and international air transport regulations.

Customer Service - Role of a positive impact travel agent, VIP service, responding to customers needs, handling upset customers, stress & coping with stress.

Technology in the Travel Industry - Relationship between technology & the Travel Industry, hardware & software, functions of various software programmes, the Windows operating system & networking, types of information technology used in travel, the global distribution systems, their development & functions, booking within a GDS, the Internet, search engines, and Web sites.

Air Fares and Ticketing - The Passenger Air Tariff, the journey concept, global indicators, international sale indicators, fares selection criteria, currency rules, specified routings, SITI one-way through fare construction, SITI round trip & circle trip fare construction, add-ons, mixed classes, ticketing, credit cards, taxes, fees & charges, children & infant fares, special fares, BSP.

Apollo CRT/SABRE CRT - Airline reservations, airline fares & ticketing, car reservations, and hotel reservations.

COURSE DURATION & TIMES

This course is only offered on a full time basis twice a year. The hours of attendance depend on the location. Course lengths may vary for locations outside of Ontario.

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