| Introduction to Hospitality Industry |
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Welcome to Hospitality Industry |
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Travel & Tourism: Partners with Hospitality |
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Global Issues and Hospitality |
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Dynamics of the Lodging Industry |
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Hotel Development |
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Hotel Management & Operations |
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Contemporary Food Service Operations |
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Culinary Arts & Food Service Operations |
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Beverage Management |
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Leisure Activities & Hospitality |
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Focus on the Future |
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Building for Success. |
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| Front Office Management |
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Hotels – Past & Present |
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Hotel Classifications |
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The Hotel Guest |
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The Guess Room |
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Hotel Organization |
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Front Office Overview |
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Room Rate Structure |
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The Property Management System |
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Guest Accounting |
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Night Audit |
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Housekeeping |
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Reservation & Forecasting |
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Measuring Hotel Performance & Guest Service. |
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| Food & Beverage Management |
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An overview of the Industry & the Manager Learning Objectives |
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Planning for Sales |
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The Purchasing Department |
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Planning for Food Profit & Controls |
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Monthly physical Inventory & Monthly Food Cost calculations |
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Beverage Profitability & Controls |
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Guest Check & Cash Handling Controls |
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Staff Planning |
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Analyzing Cost-Volume Profit (CVP) Relationship and Marginal contribution Break-even (MCB) |
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Data Base Information & Computer Systems. |
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Financial Management
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Overview of Financial Management |
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Financial Statement & Analyzing changes in Financial Statements |
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Financial Statement Analysis |
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Profit-Planning & Decision –Making |
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Cost of Capital and Capital Structure |
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Time Value of Money |
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Capital Investment Decisions |
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Budgeting, Financial Planning & Controlling |
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Sources and Forms of Financing |
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Working Capital Management. |
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| Guest Experience Management |
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The Guest Knows Best |
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Meeting the Guest Expectations through Planning |
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Setting the Scene for the Guest Experience |
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Developing the Hospitality Culture: Everyone Serves |
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Staffing for Service |
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Training for Service |
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Motivation & Empowerment |
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Involving the Guest: Co-production |
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Communicating for Service & Delivering the Service |
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Fixing Service Problems |
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Serving Perfectly |
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Service Excellence. |
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| COURSE SUPPLEMENTS: |
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Weekly Assignment |
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Quizzes & Preparatory Exam |
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Case Studies |
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Industrial Visits |
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Debate / Seminar |
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Guest Lectures
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Trade journals & Regular up-dating of the industry |
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| SPECIAL FEATURES: |
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Session conducted by global experts from the training industry |
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Completion of six management units leads to the Diploma Award –
(IHMD) |
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Technical and trade visits related to the respective Management Programme. |
