| Clientele Management |
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First Impressions in Hospitality |
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Professional Dress for Men in Hospitality |
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Professional Dress for Women in Hospitality |
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Casual Days in Hospitality |
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Universal Standards |
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Hospitality: What You Say, What You Do |
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Business Etiquette: Charming the Bottom Line |
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The Art of Selecting Uniforms |
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Integrated Impressions in Hospitality |
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Self-Assessment Checklists |
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| Front Office Operations |
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Hotels – Past & Present |
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Hotel Classifications |
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The Hotel Guest |
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The Guest Room |
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Hotel Organization |
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Front Office Overview |
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Room Rate Structure |
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The Property Management System |
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Guest Accounting |
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Night Audit |
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Housekeeping |
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Reservation & Forecasting |
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Measuring Hotel Performance & Guest Service. |
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Food & Beverage Operations
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An Overview of the Industry |
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Planning for Sales |
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The Purchasing Department |
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Planning for Food Profit & Controls |
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Monthly Physical Inventory |
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Beverage profitability & Controls |
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Guest Check & Staff Planning |
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Analyzing Cost-Volume Profit (CVP) |
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Data Base Information & Computer Systems. |
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| Hospitality Sales & Operations |
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Overview of Hospitality Sales |
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Prospecting & Pre- Approach |
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Approach by Adapting Social Style |
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Approach through Licensing & Trust |
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Openings & Probing for Needs |
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The Presentation & Handling Objections |
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Gaining Commitment |
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Post-Sales Follow-Up |
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Hotel Contracts |
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Servicing the Meeting |
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Personal Selling Tools |
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Revenue Management and Price Negotiation. |
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| COURSE SUPPLEMENTS: |
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Weekly Assignment |
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Quizzes & Preparatory Exam |
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Case Studies |
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Industrial Visits |
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Debate / Seminar |
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Guest Lectures
|
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Trade journals & Regular up-dating of the industry |
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Educational trips within Canada & abroad. |
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| SPECIAL FEATURES: |
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Session conducted by global experts from the training industry |
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Completion of four units leads to the Diploma Award –
(HD) |
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Technical and trade visits related to the respective Management Programme. |
