CERTIFICATE PROGRAM DESCRIPTIONS
The IIT Certificates are highly focused programs designed to provide students with the knowledge and skills required to enter a particular job market. They are offered as individual courses, which are affordable and short in duration.
See a below a list of all Certificates Programs:
FOOD AND BEVERAGE SERVICE - Management issues affecting food and beverage service including setting the menu, pricing strategies, production controls, sanitation and safety issues, facility design and decor, and fiscal management.
MANAGING FRONT OFFICE OPERATIONS - A Practical Computer Reservations Training with an overview of the lodging industry; hotel organization & reservations; registration; responsibilities; accounting; check out and bill settlement; night audit; planning & evaluating; revenue control; and human resources.
INTRODUCTION TO HOSPITALITY INDUSTRY - History of the industry; its organization & structure; and the various divisions which make up the lodging and food service sectors.
HOSPITALITY SALES AND MARKETING - A course designed to improve marketing and sales techniques with specific reference to the Hospitality Industry and developing the following aspects: the creation of a regular clientele, term planning objectives, improvement in productivity, promotion, advertising and closing sales.
DOMESTIC/INTERNATIONAL AIRLINE TARIFF AND TICKETING - Training is given in the correct manner of filling out airline tickets, e-tickets, calculating fares and using air line industry handbooks. Topics covered: Billing and Settlement Plan, Normal Fares, Special Fares, Refunds and Exchanges, Credit Card Forms, MCO's, Issuing Tickets, Conjunction Tickets, Add-on Amounts, Intermediate Fares and Surcharges, International OAG, Worldwide Fares, Neutral Units of Conversion (NUC's) and Foreign Currency Adjustments.
TRAVEL AGENCY OPERATIONS - A broadly based practical course is offered which includes the following topics: Travel Documentation, Charters, Train and Bus Fundamentals, Car Rental, Hotel and Resort Fundamentals, Package Tours and Travel Insurance. Emphasis is placed on making reservations, handling bookings, price calculations and the use of timetables, travel guides, brochures and industry handbooks (TIM, Hotel & Travel Index, etc.)
WORLD DESTINATIONS - This is an intensive study of topography, population, climate, culture and tourist attractions in countries and areas worldwide, including North, Central and South America, Asia, Europe, Africa, the Caribbean, Australia and Oceania. Some lessons are illustrated with slides and films.
COMPUTER RESERVATIONS TRAINING - Practical training in the use of either the SABRE, APOLLO or AMADEUS airline computer reservation system to fulfill the following functions: Fare Quotes, Airline Schedules, Hotel and Car Rental Bookings, Flight Bookings, Availability Displays and others.
SALES AND MARKETING - A course designed to improve marketing and sales techniques with specific reference to the Travel Industry and developing the following aspects: the creation of a regular clientele, term planning objectives, improvement in productivity, promotion, advertising and closing sales.
CERTIFICATES - COURSES DURATION
The Certificates Programs are full-time only and are offered Monday through Friday. Morning and Evenings classes are available.