Hospitality Management Certificate
The Hospitality Management Certificate programme is offered as an individual certificate course.
The programme's curriculum has been
endorsed by the Educational Institute of the American Hotel &
Motel Association, and the course includes the AH & MA's
textbooks. Students who pass the course will receive the Institute's
Hospitality Management Certificates.
Financial Accounting - Basic
accounting as relates to the Hospitality industry including preparation
of financial statements, record-keeping, payroll, mortgages,
investments, and analysis of financial statements.
Food and Beverage Management -
Management issues affecting food and beverage service including setting
the menu, pricing strategies, production controls, sanitation and safety
issues, facility design and decor, and fiscal management.
Hospitality Supervision - A review
of supervisory concerns in Hospitality including effective
communication, recruitment, training, managing productivity, evaluating
of staff, discipline, team building, conflict management, time
management and professional development.
Course Duration & Times
Note - Hospitality
Management Certificate programmes are full time only and are offered
Monday through Friday from 9:00 am to 1:00pm.
Travel & Tourism Certificate
and International Airline Tariff & Ticketing - Training is given in the correct manner
of filling out airline tickets, e-tickets, calculating fares
and using air line industry handbooks. Topics covered: Billing
and Settlement Plan, Normal Fares, Special Fares, Refunds
and Exchanges, Credit Card Forms, MCO's, Issuing Tickets,
Conjunction Tickets, Add-on Amounts, Intermediate Fares and
Surcharges, International OAG, Worldwide Fares, Neutral Units
of Conversion (NUC's) and Foreign Currency Adjustments.
Travel Agency Operations - A broadly based practical course is offered which includes the following topics: Travel Documentation, Charters, Train and Bus Fundamentals, Car Rental, Hotel and Resort Fundamentals, Package Tours and Travel Insurance. Emphasis is placed on making reservations, handling bookings, price calculations and the use of timetables, travel guides, brochures and industry handbooks (TIM, Hotel & Travel Index, etc.)
World Destinations - This is an intensive study of topography, population, climate, culture and tourist attractions in countries and areas worldwide, including North, Central and South America, Asia, Europe, Africa, the Caribbean, Australia and Oceania. Some lessons are illustrated with slides and films.
Computer Reservations Training - Practical training in the use of either
the SABRE, APOLLO or AMADEUS airline computer reservation
system to fulfill the following functions: Fare Quotes, Airline
Schedules, Hotel and Car Rental Bookings, Flight Bookings,
Availability Displays and others.
Sales and Marketing - A course designed to improve marketing and sales techniques with specific reference to the Travel Industry and developing the following aspects: the creation of a regular clientele, term planning objectives, improvement in productivity, promotion, advertising and closing sales.