HOSPITALITY MANAGEMENT CERTIFICATE
The Hospitality Management Certificate program is offered as an individual certificate course.
The program's curriculum has been endorsed by the Educational Institute of the American Hotel & Lodging Association, and the course includes the AH & LA's textbooks. Students who pass the course will receive the Institute's Hospitality Management Certificates.
Financial Accounting - Basic accounting as relates to the Hospitality industry including preparation of financial statements, record-keeping, payroll, mortgages, investments, and analysis of financial statements.
Food and Beverage Management - Management issues affecting food and beverage service including setting the menu, pricing strategies, production controls, sanitation and safety issues, facility design and decor, and fiscal management.
Hospitality Supervision - A review of supervisory concerns in Hospitality including effective communication, recruitment, training, managing productivity, evaluating of staff, discipline, team building, conflict management, time management and professional development.
TRAVEL & TOURISM CERTIFICATE
Domestic and International Airline Tariff & Ticketing - Training is given in the correct manner of filling out airline tickets, e-tickets, calculating fares and using air line industry handbooks. Topics covered: Billing and Settlement Plan, Normal Fares, Special Fares, Refunds and Exchanges, Credit Card Forms, MCO's, Issuing Tickets, Conjunction Tickets, Add-on Amounts, Intermediate Fares and Surcharges, International OAG, Worldwide Fares, Neutral Units of Conversion (NUC's) and Foreign Currency Adjustments.
Travel Agency Operations - A broadly based practical course is offered which includes the following topics: Travel Documentation, Charters, Train and Bus Fundamentals, Car Rental, Hotel and Resort Fundamentals, Package Tours and Travel Insurance. Emphasis is placed on making reservations, handling bookings, price calculations and the use of timetables, travel guides, brochures and industry handbooks (TIM, Hotel & Travel Index, etc.)
World Destinations - This is an intensive study of topography, population, climate, culture and tourist attractions in countries and areas worldwide, including North, Central and South America, Asia, Europe, Africa, the Caribbean, Australia and Oceania. Some lessons are illustrated with slides and films.
Computer Reservations Training - Practical training in the use of either the SABRE, APOLLO or AMADEUS airline computer reservation system to fulfill the following functions: Fare Quotes, Airline Schedules, Hotel and Car Rental Bookings, Flight Bookings, Availability Displays and others.
Sales and Marketing - A course designed to improve marketing and sales techniques with specific reference to the Travel Industry and developing the following aspects: the creation of a regular clientele, term planning objectives, improvement in productivity, promotion, advertising and closing sales.
Certificates - Courses Duration
The Hospitality Management and Travel & Tourism Certificates programs are full time only and are offered Monday through Friday. Morning and Evenings classes are available.