The Hospitality Diploma program is suitable for those students seeking to find entry level jobs in hotels, resorts, and motels.
Introduction to the Hospitality Industry - History of the industry; its organization & structure; and the various divisions which make up the lodging and food service sectors.
Managing Front Office Operations - An overview of the lodging industry; hotel organization & reservations; registration; responsibilities; accounting; check out and bill settlement; night audit; planning & evaluating; revenue control; and human resources.
Food & Beverage Service - Service management, menu development; food/beverage service style and procedures; supplies & equipment; design & décor; sanitation and safety; labour & revenue control, casual/theme restaurants, banquets; & catered events; room service; on- site food service.
Sales and Marketing - Current trends; marketing plans; the sales office; personal sales; telephone sales; Internal sales; restaurant/lounge sales; catering/meeting room sales; advertising & public relations; and business travelers/travel agents/other special segments.
Full-Time - Courses are offered from Monday through Friday. Morning and Evening Classes are available.
|Hospitality Diploma||32 Weeks - 16 weeks of Instruction and 16 weeks of Practicum|