INTRODUCTION

The Hospitality Diploma program is suitable for those students seeking to find entry level jobs in hotels, resorts, and motels.

COURSE DESCRIPTIONS

Introduction to the Hospitality Industry - History of the industry; its organization & structure; and the various divisions which make up the lodging and food service sectors.

Managing Front Office Operations - An overview of the lodging industry; hotel organization & reservations; registration; responsibilities; accounting; check out and bill settlement; night audit; planning & evaluating; revenue control; and human resources.

Food & Beverage Service - Service management, menu development; food/beverage service style and procedures; supplies & equipment; design & décor; sanitation and safety; labour & revenue control, casual/theme restaurants, banquets; & catered events; room service; on- site food service.

Sales and Marketing - Current trends; marketing plans; the sales office; personal sales; telephone sales; Internal sales; restaurant/lounge sales; catering/meeting room sales; advertising & public relations; and business travelers/travel agents/other special segments.

 Field Placement - An opportunity to gain vital work experience.

COURSE DURATION

Full-Time - Courses are offered from Monday through Friday. Morning and Evening Classes are available.