INTRODUCTION
In addition to its Hospitality Diploma, the International Institute of Travel also offers a Hospitality Certificate Programme. Any of the courses listed below can be taken individually or in any combination to suit your need. Upon completion of a certificate programme you will be qualified to work in specific areas in Hospitality. Certificate programmes are generally recommended for individuals who are currently employed in the Hospitality Industry or who have previous training in hospitality and are in need of a refresher course or courses.
COURSE DESCRIPTIONS
Front Office Procedures - an overview of the lodging industry; hotel organization & reservations; registration; responsibilities; accounting; check out and bill settlement; night audit; planning & evaluating; revenue control; and human resources.
Food & Beverage Service - service management; menu development; food /beverage service style and procedures; supplies & equipment; design & décor; sanitation and safety; labour & revenue control; casual /theme restaurants; banquets; & catered events; room service; on- site food service.
Financial Accounting -basic accounting principles; adjustments; completing the accounting cycle; the income statement; the balance sheet; specialized journals & subsidiary ledgers; cash; receivables & payables; inventory; equipment; current liabilities; payroll; partnerships; corporations; bonds/leases/mortgages; investments; statement of cash flows; and analyzing financial statements.
Sales and Marketing - current trends; marketing plans; the sales office; personal sales; telephone sales; Internal sales; restaurant /lounge sales; catering/ meeting room sales; advertising & public relations; and business travelers/ travel agents/ other special segments.
Hospitality Law - the common law and hospitality; contracts; tort law & negligence; hotel's duties to guest; guest's rights; liability for loss; fraud; trespass; general laws affecting food service; alcoholic beverage laws; wage/employment laws; anti-discrimination laws; use of lie detectors; immigration laws; unemployment insurance & workers' compensation; income tax & reporting requirements; consumer protection; occupational safety; public health requirements; licensing issues; fire safety; copyright; warranties & product liability; anti-trust issues; and franchising.
Food & Beverage Management - an overview of the food service sector; organizational structure; management principles; marketing; nutrition & the menu; controlling costs & pricing strategies; preparations & production; guest service; sanitation & safety; design/ layout/ equipment; and financial management.
Hospitality Supervision - the supervisor/ skills; effective communication; recruitment/ selection procedure; orientation/ training of staff; managing productivity & controlling cost; evaluating & coaching; discipline; special concerns; team building; motivation of staff; managing conflict; time management; change; and professional development & trends.
COURSE DURATION & TIMES
Note: - Hospitality Certificate programmes are full time only and are offered Monday through Friday from 9:00 a.m. to 1:00 pm. However, the hours of attendance may vary by location and course lengths may vary for locations outside of Ontario.
| Programme | Duration |
|---|---|
| Front Office Procedures | 5 Weeks |
| Food & Beverage Service | 6 Weeks |
| Financial Accounting | 7 Weeks |
| Sales & Marketing | 5 Weeks |
| Hospitality Law | 3 Weeks |
| Food & Beverage Management | 4 Weeks |
| Hospitality Supervision | 4 Weeks |